Delete your Kintilla account

Kintilla LLC · account and associated-data deletion · updated July 14, 2026

If you can sign in, the quickest path is Kintilla's Account & data screen. Most verified accounts can review every home, keep a copy, settle homes they own, and finish deletion without waiting for email. If account or ownership records conflict, Kintilla sends you to the always-available help path below instead of guessing.

Kintilla will ask Google or Apple to confirm it is really you before anything is erased. Never send anyone your password or a sign-in code.

Can't sign in, or want a person to help?

The email path below is always available; you do not have to reinstall or sign back in. We acknowledge requests, verify ownership, and complete verified deletion requests within 30 days.

Write from the address you use for Kintilla if you can. If you cannot access it, say so and we will use a reasonable alternative check.

What to include

1. The email address you use to sign in to Kintilla.
2. The name of any household team you remember. This is optional, but helps us find the right account.
3. Whether you want any household you solely own deleted too, or whether another member should keep it.

Before deletion, you can optionally make one family-archive ZIP for each home you currently belong to. Each copy contains a readable offline page plus portable JSON and CSV files from the shared household data you are allowed to see. The prepared copy waits in Kintilla for seven days; after download, it is yours to keep. Photos, passwords, sign-in identifiers, and other people's private years are not included.

What deletion does

• Deletes your account identity — your Kintilla sign-in account, email address, provider identifier, claimed person rows, devices, sessions, and direct personal content are removed from active product systems.
• Deletes what you contributed to a shared home — your claimed profiles and the shared text, notes, board items, actions, and other user-generated content attributed to your account are removed rather than relabelled or handed to a replacement profile. Content genuinely contributed by remaining members may stay with their home.
• Settles each home you own — a shared home can be handed to an eligible member or deleted. Independent shared-home deletion can happen now or after a seven-day grace period while the owner remains; members can save a copy and the owner can cancel or hand it over during that time. A solo home is deleted immediately. Deleting an owner account never leaves an ownerless waiting period.
• Deletes a whole home when its owner chooses that — the household, its boards and story, wall access, and home-owned files are erased rather than left for former members.
• Handles provider cleanup honestly — Kintilla records a private, content-free marker when it observes a Sign in with Apple identity and encrypts any revocation grant Apple provides. At deletion, held grants are used to request revocation; a missing or unresolved grant goes to protected operator attention instead of being treated as proof that Apple has no record. This observation begins with the feature's rollout, so an Apple identity unlinked earlier may be unknowable to Kintilla, and provider-managed sign-in or subscription records may remain with Apple or Google.
• Allows only narrow retention — limited security, fraud-prevention, billing, tax, provider-cleanup, closure-receipt, or legal records may be kept only where necessary. A short content-free closure receipt expires within 30 days; protected backups and transactional-email or other technical processor copies age out under their configured retention; none remains an active Kintilla profile.

Cancel Scintilla first

Deleting your Kintilla account does not automatically cancel a subscription managed by an app store. Kintilla ends a directly billed renewal where it can, but Google Play or Apple billing may continue until you cancel it with that store. The in-app review shows the observed provider status and still offers deletion after a clear acknowledgement; billing cleanup never holds your account hostage. Manage store subscriptions in Google Play or Apple subscriptions. Pending store purchases also remain the store's responsibility.

Delete some data without deleting your account

You can remove individual board items and accountless household profiles in Kintilla. For another specific data request, email hi@kintilla.com and say what you want removed; you do not have to delete your account.

Questions

We are happy to explain what will happen before you decide. Contact hi@kintilla.com, or read the Privacy Policy.

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